Terms And Conditions
Orders are accepted and goods supplied on the understanding that these conditions of sale are accepted by the buyer.
None of the products sold by R&D Laboratories Ltd. (under the trading name 'Mistral') are intended for human or animal consumption unless otherwise clearly stated, and are not for use in the preparation of medicine or food without prior approval. Goods will only be sold to people over the age of 18. The buyer acknowledges that they are over the legal age in their country or territory required to buy or handle any goods supplied.
Due to the nature of our products we work with authorities including the Police, the Home Office and HM Customs and Excise to restrict chemicals wherever necessary. If we have any suspicion that a customer, be they commercial or private, may be using our products for illicit purposes we will report all instances to the relevant authority.
It is the responsibility of the customer to request and/or download MSDS on any products purchased online.
All information contained within our literature both online and offline (this includes, but is not limited to prices, product specifications, stock levels and delivery estimations) are subject to alteration without notice. At our discretion any substantial changes, such as price increase or change in product specifications, will be notified before dispatch.
Any advice or recommendation given by the seller, its employees or its agents relating to the use of the goods is supplied in good faith, but it is for the buyer to satisfy himself as to the suitability of the goods for his own particular purpose. The goods are sold under the condition that liability for any personal injury or damage whatsoever to any property, real or personal, arising from the handling or use will in all cases remain with the handler or user. Purchases are made on condition that all substances will be handled in a safe manner by competent persons.
By placing an order, you agree to opt-in to any mailing lists used by the Mistral group of companies for contact purposes. You may unsubscribe to such correspondence at any time.
Mistral holds no responsibility for the applications of our products once they have left our premises. We use third party couriers to distribute our products. Whilst we do our utmost to ensure goods are delivered on time, we cannot hold any responsibility for goods once they have been dispatched.
The buyer shall acknowledge receipt of the good where applicable by signing the delivery note on which the buyer may state the particulars of obvious loss, damage or shortage.
The liability of the seller for breach of this warrant or for any claim based on any defect in the goods supplied shall not exceed replacement of the goods shown to be defective or, in the seller's opinion, reimbursement of the price received for the goods.
On discovering any defect in the goods, the buyer shall give immediate notice to the seller to enable the complaint to be investigated and no liability shall attach to the seller unless and until this procedure has been carried out.
Return of Damaged or Unsuitable Goods
Any goods to be returned to R&D Laboratories Ltd. (under the trading name ‘Mistral’) must first be authorised in advance by our Sales Team.
Please see list below for items which will not be accepted:
Chemical containers which have been opened since leaving our Warehouse
Products which have been specifically sourced for a customer’s order
(i.e. from a third party supplier)
Items with either an expired shelf life, or a limited shelf life which makes the product
unsuitable for resale
Mistral branded products which have been supplied by a third party supplier
Formal notice of loss, damage or shortage of goods shall be made by the buyer in writing direct to the seller within 10 days and no claims will be entertained unless this condition has been met.
These items will be exchanged with suitable replacements where possible, else a refund will be offered.
Any products that do not meet the stated specification would have to be reported within 28 days of receiving the delivery.
Returns that do not fall within the above categories, but are in a fit condition for resale, would be subject to a handling and restocking charge of 20% of the value of the goods plus the original postage cost. Where posting and packaging have been included in the original price, returns meeting the above condition would be subject to a charge of 35% of the total amount paid.
Any returns to R&D Laboratories Ltd. must be sent by a registered delivery service. The buyer acknowledges responsibility for any postage charges incurred in the return of goods. ADR regulations must be observed when shipping hazardous chemicals.
Mistral is the trading name of R&D Laboratories Ltd., company registration number NI29750, established 1995.
We can be contacted at:
R&D Laboratories Ltd.
Unit U Enkalon Industrial Estate
Antrim
BT41 4LJ
Northern Ireland
Or email: sales_mistral@hotmail.com
